Children Youth

Service Referral Guide Launch Supports No Wrong Door Across the System

The Service Referral Guide by Function, created by the CYSN Service Pathway/Community Engagement Committee, is intended to assist service providers in the use of a “no wrong door” approach to service information and referral, often referred to as “every door is the right door”.  Please CLICK HERE for an electronic copy.

When an individual approaches you with a problem that is not in your area of expertise, this list will direct you to the non-profit organization that is knowledgeable in that field, sector or function.

By connecting with these experts in other fields, you as a service provider will become better equipped to seamlessly navigate clients towards the appropriate organization or service, using a “warm hand-off” which simply means “good customer service.”  Please CLICK HERE to see what a “no wrong door” approach to information and referral looks like.

Every effort has been made to develop a resource that is:

  • User friendly: In order to be concise and easy to use, this service referral guide cannot list every program and service available in Hastings and Prince Edward Counties.  But it will connect you to organizations that are leaders in their field, sector or function.
  • Seamless referral: Organizations listed are knowledgeable about what programs and services are available in their field, sector or function.
  • Includes Francophone and Aboriginal listings where available.
  • Includes listings for geographic locations throughout Hastings-Prince Edward (HPE) where available; i.e., Bancroft, Belleville, Madoc, Picton, Trenton, Tyendinaga.

Pages 1-2 introduce the guide and offer some general information.  Pages 3-6 list services under the headings identified on the CYSN Service Pathwayservice pathway:  basic needs, employment, transportation, education, justice and legal, health, safety and protection, prenatal to 6 supports and resources, and social and recreation.

Please note that this resource is not intended for distribution to families and youth – instead it was developed to help you as a service provider connect families and youth to appropriate services.

We hope you find this electronic resource helpful.  The guide has been left in pdf format in case you wish to print a hard copy to take out with you in the field.

Please let me know of any service updates, typos or broken links.

Finally, the guide is being temporarily housed in the Professionals section of the CYSN website.  With the upcoming reorganization of our website, it will be placed under a new No Wrong Door heading which, for your convenience, will contain all information and referral resources.

Wendy Anderson, Coordinator, Children and Youth Services Network

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